ph. 585.526.6317

fax 585.526.4799

Mailing Address
PO Box 224
Gorham, NY 14461

Physical Address
4736 South St.
Gorham, NY 14461

Office Hours
Tues, Thu., Fri. 9 am to 1 pm
Wed. 9 am to 7 pm
Sat. 9 am to 12 pm

Contact Form / Directory

Town Government / Departments

Water Department

The Water Department pumps water seven days a week, 365 days per year, however the regular office hours are Monday through Friday 7AM to 3:30PM.

The Billing Office hours are Tuesday through Friday 9AM to 1PM and Saturday 9AM to 12PM. If you have any billing questions, don't hesitate to contact us.

Anyone wishing to have a seasonal meter installed or removed is to call for an appointment at least two days in advance. The installation fee is $40 if you do not have the meter in a pit. There is no removal fee unless you request the meter to stay in past the November 1st deadline. If you request the meter be left past November 1st there will be an additional $40 fee.

Phone & Fax: (585) 394-1580

Billing Information

Effective January 1, 2018 Minimum Charge per Quarter $37.25

Usage allowed at minimum charge is 8,000 gallons

Additional fee per 1,000 gallons over min. is $4.50


Family of 4 using 30,000 gallons per quarter

$37.25 min(includes 8,000 gal)

$99.00 for excess usage (22,000)

(22 x $4.50)

Total Bill would be $136.25

(Out of District Users are charged an additional 25%)

Please remember that this is a utility and you will be charged quarterly even if you are not using the water (unless you have our water personnel remove your meter). Please call at least two days in advance to set up a removal appointment.

Ways To Conserve On Water

  • You can install an aerator on your faucet at a very small fee, which will regulate the water that comes out of the faucet.
  • You can turn the water off while shampooing your hair and back on to rinse it rather than leaving it on all the time.
  • Turn the water off while brushing your teeth.
  • Immediately repair any drips or leaks you may have.
  • Check all toilets to be sure they shut off properly.
  • Check all yard and garden hoses to make sure no leaking occurs.

Voluntary Water Conservation in effect until Further Notice.  We are in the process of doing upgrades and maintenance to the Water Plant, so your assistance in conserving water during this time is greatly appreciated.  We will post on this website with the Voluntary Conservation is lifted.  Please contact the Water department with any Questions or Concerns.  Thank you for your understanding and assistance.